Exchange and Return

Return Terms

Due to the handcrafted nature of the producs, returns are only accepted on a case by case basis. To request a return, drop us an email at hello@gracebyelohim.com and include your order number. Return requests must be sent within 48 hours of order receipt. Items returned to Grace by Elohim without prior approval cannot be refunded.

Do note that promotional items (items used under promotion code) will NOT be valid for exchange or return. 

Please note that the customer will be responsible for shipping costs both ways. Upon return, your item will be inspected. A refund will be issued for the purchase price only provided there are no damages to the returned items and all labeling must be in new condition. 


Exchange Terms

Due to the handcrafted nature of the products, do expect some minor imperfects due to the nature of our wax (we strive to be perfect....) exchanges are only accepted on a case by case basis.  To request a return, drop us an email at hello@gracebyelohim.com and include your order number. Exchange requests must be sent within 48 hours of order receipt. Return requests must be sent within 48 hours of order receipt. Items returned to Grace by Elohim without prior approval cannot be honoured. 

Do note that promotional items (items used under promotion code) will NOT be valid for exchange or return. 

Please note that the customer will be responsible for shipping costs both ways. Upon return, your item will be inspected. Your requested exchange item will be mailed to you at your cost provided there are no damages to the original item: the candle and all labeling must be in new condition.